Refunds
How refund requests are reviewed and when a purchase can be refunded.
Refunds are reviewed individually
Synclyr purchases are generally non-refundable. If you believe a charge was made in error or there are exceptional circumstances, contact support and we will review the request.
Unused purchases only
If we approve a refund, we only issue a full refund for a subscription payment or minute pack that has not been used at all. Once any processing time from that purchase has been used, it is not eligible for a refund.
No partial refunds
Synclyr does not approve partial refunds. An eligible purchase is refunded in full or not refunded.
Upgrades
If an unused Premium upgrade is refunded, the Premium purchase is removed. If the previous Pro subscription can still be restored, it returns with its remaining Pro minutes and original billing cycle.
Purchased minutes stay separate
A subscription refund does not remove separate Pay as you go minutes that were not part of the refunded purchase.
Your legal rights
This policy does not limit any refund or cancellation rights that apply under law.